Shipping

Shipping costs

For deliveries to Germany and Austria, we charge a shipping fee of 4.50 euros.
Order values of 150.00 € and up will be shipped free of charge .

In our shop at shop.bulthaup.com, we currently only ship to delivery addresses in the following countries:
Germany and Austria.

Delivery time and tracking

We ship your orders with our service partner GLS. GLS delivers your package in Germany within 1-3 days. Deliveries to countries other than Germany take up to 7 days, depending on the country. Orders on weekends and holidays will be shipped the next working day. All our products are available at any time, unless otherwise stated on the respective product page. If we have any problems with the delivery of your order, we will inform you immediately and do our best to process your order as soon as possible. After we have handed over the package to GLS, you will receive a tracking code with which you can track the status of your shipment at any time. All shipments are insured up to a value of 500 Euro.

 

Returns

For the fast and uncomplicated handling of returns we have enclosed a shipping label for the return. After you have registered your return at order-shop@bulthaup.com, if possible, please pack the products in the shipping box, in which you received the delivery and use the enclosed return label. Return shipments are to be addressed to our logistics partner Megapac Handling GmbH, Ohmstrasse 8, in 92224 Amberg, Germany. There the returns are registered and the goods are checked upon receipt.

With the parcel, please go to one of the more than 5,000 GLS parcel shops and hand in the parcel there. You will find the next ParcelShop at www.gls-group.eu.  follow the enclosed instructions and have the return receipt filled in at the ParcelShop and keep it until we have confirmed receipt of the goods and arranged for a refund.